Refund policy

Returns & Refunds

We want you to be happy with your purchase from Coates Generational Studio.

Returns and Exchanges: We accept returns or exchanges on eligible, unused, unworn, and unwashed items within 14 days of delivery. Items must be in their original condition.

Custom and Personalized Items: Because custom and personalized products are made specifically for you, they are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error with your order.

Digital Products: Due to the nature of digital products, digital downloads and other electronically delivered products are final sale and are not eligible for returns, exchanges, or refunds once delivered or downloaded, except where required by law. If you experience a problem accessing your digital purchase, please contact us so we can assist you.

 

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photos of the item so we can make it right.

Return Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to our error.

Refunds: Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Original shipping charges are non-refundable unless the return is due to our error.

How to Start a Return: Please contact Coates Generational Studio through our Contact page or at support@coatesgenerationalstudio.com before returning any item. We will provide return instructions and the appropriate return address.